Incident Management: How to Limit Downtime with Better Communication

manufacturing-radioIn business, every second that production is halted means wasted revenue. Accidents, emergencies, and equipment malfunctions can derail an otherwise productive business and provide a chance for competitors to catch up to you — unless you can get things back online quickly.

The key to returning to an operational state is having clear, fast communication. Below we will demonstrate how two-way radio could impact recovery time in three frequently encountered scenarios.

Power Outages

Power outages are a nuisance for any business, but without an effective communication system the potential for injury and accompanying lawsuits increases. When the lights go out, there could be dozens of customers and employees stumbling around and people might start to panic. Phone and public address systems will likely fail, and cellular phones may suffer from interference.

Two-way radio can help

  • coordinate evacuations
  • monitor power recovery progress, and
  • keep everyone in the loop at the same time thanks to its ability to broadcast to every radio holder at once.

Not only that, but radio systems are generally setup with backup power for base units and repeaters, and individual units are durable enough to survive being banged around or dropped in the dark when workers are restoring power. These factors make them a better choice when compared with fragile cellular phones and their limited battery life.

The savings from just one personal injury lawsuit avoided can be enough to cover the cost of a modern two-way radio solution, not to mention the revenue salvaged by getting back to work faster.

Road Emergencies

Accidents or mechanical breakdowns on the road are particularly problematic, due to the number of uncontrollable factors which can make a situation worse. Inclement weather, reckless drivers in adjacent lanes, and even exposure to wildlife are just some of these. For certain businesses, there is even the risk of cargo loss due to robbery.

Getting the vehicle and driver back on the road quickly and safely is therefore the most prudent thing to do for any business that suffers a road emergency. In these cases, a two-way radio can prove to be more reliable than a mobile phone for various reasons, including:

  • two-way radios can use a vehicle’s battery for power, providing extended talk time
  • weatherproof two-way radios can stand up under extreme conditions, such as snowstorms
  • radios allow for communication where no cell towers exist

Lastly, with the risks of using cellular phones while driving increasing, two-way is also often the only legally viable option for helping a driver who is in motion but is lost or otherwise in trouble.

Equipment Malfunction

Sometimes even a small malfunction or broken part can shut down an entire assembly line for hours. Factories are often noisy and chaotic, so workers can barely hear themselves think, let alone hear each other even when shouting. This makes problem resolution difficult.When an operator has to shut off a machine and hunt down a shift supervisor, who in turn has to physically walk around to look for a technician, who in turn has to no easy way to communicate repair status to anxious bosses — a large amount of time is wasted.In this scenario, a digital two-way radio system can be a godsend. Modern radios incorporate noise-cancellation technology to reduce ambient noise, and they’re much louder than older radios or cellular phones. On top of that, rather than call for a technician over a PA and hope one appears, you’ll know if the message was heard over radio because the response will be immediate.Digital radios also allow administrators to add text messages to the display, which speeds up communication even more, especially in very noisy environments that challenge even the best radio units.When every second of production counts, a two-way radio system is an excellent tool for preventing downtime. However, a specialist firm should be consulted in order to best set up a system for maximum coverage. If you have any questions about two-way, we’d be glad to help — just contact us and we’ll be with you right away.